Frequently Asked Questions

Got a question about Roundel Kitchens? Whether you're looking for information on ordering extras, delivery times, or installation, we've gathered the most common queries here to help you.

General Information

Can I make changes to the kitchen before it is installed in my new build house?

No. The initial kitchen order is the contract between Roundel Kitchens and the housebuilder. Any changes must be addressed directly to the housebuilder.

Can I purchase bedroom, bathroom, WC and study furniture?

No. The Homeowner Sales service provides extras for kitchens and utilities only.

Do you have showrooms?

No. We do not have showrooms or facilities open to homeowners.

Can I purchase samples?

Yes, we can assist homeowners with quotations for samples.

Guarantee & Aftercare Support

What guarantee do I have on my Roundel kitchen?

Your kitchen is covered against faulty materials or workmanship for 2 years from the date of installation. This gives you peace of mind in the first two years of ownership.

Who do I contact if I have an issue?

If you notice a problem within the two-year guarantee period, please contact your developer. They will raise this with Roundel on your behalf so we can resolve it.

What isn’t covered by the guarantee?

The guarantee does not cover:
• Damage caused by misuse, neglect, or normal wear and tear.
• Minor adjustments, such as door or drawer realignment, or replacement of light bulbs.
• Products not manufactured by Roundel (including appliances, sinks, taps, and lighting), which are covered by their respective manufacturers’ warranties.

Submitting an Extras Enquiry

How do I order extras for my kitchen?

Please complete the Enquiry Form and we will be in touch with you shortly.

When can I submit a homeowner extras enquiry form?

Once you are the legal owner of the property and the kitchen order has been placed by the housebuilder. The housebuilder will then be able to provide the property’s job number.

How long will it take to receive a response to my enquiry form submission?

During busy periods and holidays, waiting times may reach up to 15 working days.

What is a job number and where can I find it?

The job number is the initial kitchen order. It can be found in the Kitchen Owners Guide left at your property or via a QR code inside one of your cabinets. Alternatively, your housebuilder can provide it.

Support for Existing Enquiries or Orders

I have a question about an existing homeowner extras enquiry?

Please email cse@roundelkitchens.co.uk.


I have a question about an existing homeowner extras order or delivery?

Please email homeownerdeliveries@roundelkitchens.co.uk.

Product & Service Information

Do you provide an installation service?

No. Additional units are supplied on a supply only basis. We do not offer a fitting service or recommend fitters.

Will you visit my property to survey the space available?

No. We do not provide a survey service.

Will the Sales Agent tell me exactly what I need to order?

We recommend consulting a competent tradesperson. As this is a supply-only service, customers are responsible for ensuring that the items they order are suitable for their requirements.

Communication & Contact

Do you provide a telephone service?

No. The Homeowner Sales service is delivered entirely through email to maintain accurate records and ensure consistency.